Last month, it was announced in the news that AT&T had finished its buyout of Unicel. (AT&T's site calls it a "merger", but clearly since when it's done AT&T will still exist and Unicel won't, it looks a lot like a buyout to me.) The news articles were very casual about this story except one aspect about which they were so excited they could burst: this means that Vermont would finally have the iPhone. Until this week, Vermont's the only one of the fifty states without it. Little mention of what would happen to the Unicel stores, or the people employed there, and no mention of what would happen to the existing customers.
Even now, mere weeks before the takeover is to happen, the news articles about it are all abuzz about the iPhone. The only comment about existing customers is this final paragraph:
As for current Unicel customers, AT&T says it will honor all of those contracts for up to a year.That's it? Will our phones still work? Will our terms change? What about our existing bill payment arrangements? Will the technical infrastructure change? Will Unicel's towers be converted, left as is, dismantled? What will happen to coverage? What happens after that "up to a year" ends?
Unicel's web site still hasn't heard about the buyout. All they're saying is that they've expanded coverage in my area. AT&T's web site at least is aware of it, but has little to say other than to watch for more news. The merger's happening in mere days and they still have almost nothing to tell us. And we certainly haven't been contacted either.
Officially, as far as Unicel is concerned, I use a Motorola Razr. However, I long since moved my SIM into a Ubiquio 503G running Windows Mobile 6. This phone is compatible with all of the networks Unicel uses as well as almost all the other protocols in wide use; I never have trouble roaming, and I wouldn't even in Europe. But Unicel has never heard of it, and if I asked them, "will this still work?" they would give me a blank stare and probably tell me it won't work now. Before I bought it, I researched Vermont cell protocol coverage to be sure it would work fine, and it does. So how am I going to be sure it'll work after the cutover, when I can't even find out what will change, and when?
I don't even want an iPhone.
Why is it that communication companies are the worst at communication?